GENERAL
Add to Cart: If your desired product says Add to Cart, this means the item is in stock and ready to ship.
Pre Order: If your desired product says Pre-Order, this means the item is currently sold out and these orders will be apart of the next exclusive hand-crafted batch of orders.
The PL list is an exclusive group that gets special discounts, and future exclusive offers. Members get access to new collections a day before the public and enjoy 10% off their first purchases. It's our way of giving priority to our most loyal supporters. To join, simply enter your phone number through our pop-up or password page.
You can reach out to us at info@eleven3ight.com
SHIPPING POLICY
We are proud to offer worldwide shipping, delivering our products to customers across the globe. No matter where you are, you can enjoy our products delivered directly to your door. Extra shipping fees may be applied.
Our shipping times depend on the type of drop:
- Pre-Made Drops: For in-stock items, orders will ship within 1-3 business days.
- Pre-Order Drops: Once pre-made items sell out, pre-order items will become available. Please note that these items are exclusively made-to-order and may take 4-6 weeks to fulfill.
Thank you for your patience and support!
rETURNS AND EXCHANGES
ELEVEN3IGHT does not accept returns unless the item is defective or incorrect. If you received an incorrect or defective item, please contact us at info@eleven3ight.com, and we will provide instructions on how to return it. Note: shipping costs for returns are not covered unless the fault lies with us.